How does RIM integrate with other Managed IT Services like cloud and security?
Seamless Cloud Management
• Monitors and manages virtual servers, containers, and storage in cloud environments
• Provides centralized control of hybrid workloads across cloud and on-prem infrastructure
• Automates provisioning, scaling, and backup of cloud systems
• Supports major platforms like AWS, Azure, and Google Cloud
• Enables consistent policy enforcement across multi-cloud environments
Aligned Security Operations
• Integrates with Managed Security Operations Centers (SOCs) for real-time threat detection
• Enforces consistent patching, antivirus, and firewall configurations
• Shares log data with SIEM tools for audit and compliance analysis
• Uses access control and encryption to protect data and infrastructure
• Detects misconfigurations or unauthorized changes across the environment
Unified Monitoring and Reporting
• Combines performance, security, and availability metrics in a single dashboard
• Tracks incidents across cloud, infrastructure, and security domains
• Delivers integrated reporting for SLA management and compliance audits
• Identifies shared risks and dependencies between services
• Enables strategic IT decision-making through centralized visibility
Identity and Access Integration
• Coordinates with IAM solutions for secure, role-based access across systems
• Supports multi-factor authentication and SSO across cloud and on-prem platforms
• Logs user activity across infrastructure, apps, and security layers
• Prevents unauthorized access or privilege escalation across services
• Enables unified user provisioning and deprovisioning
Lifecycle and Automation Alignment
• Shares orchestration workflows across cloud, security, and RIM functions
• Automates system builds, configuration backups, and service updates
• Supports DevOps and infrastructure-as-code initiatives
• Integrates with ticketing and alerting systems for cohesive IT response
• Enhances efficiency through shared toolsets and processes
