Refund & Cancellation Policy
Introduction
At Hello InTech, customer satisfaction is a top priority. This Refund & Cancellation Policy outlines the terms, conditions, and procedures for requesting refunds or canceling services. By using our website or engaging our services, you acknowledge and agree to the terms described in this policy. This policy applies to all clients, customers, and users who purchase services or products from our company.
Scope of Refunds and Cancellations
This policy applies to all services provided by Hello InTech, including IT consulting, digital marketing, app management, web services, and design solutions. Refunds and cancellations are considered based on the stage of service delivery, project type, and the agreed-upon terms in the service agreement. Certain services may be non-refundable once work has commenced.
Refund Eligibility
Clients may request a refund under the following circumstances:
- If services were not delivered as described in the agreement.
- If a project was significantly delayed due to reasons solely attributable to Hello InTech.
- In the event of duplicate payment or overpayment.
Refund requests are assessed on a case-by-case basis. All claims must be submitted in writing within the stipulated period, typically 7–15 days from the date of service delivery or invoicing.
Cancellation Terms
Clients may cancel services by providing a written notice via email or official communication channels. The cancellation may incur charges depending on the stage of service completion:
- Pre-Execution: Full refund or credit may be provided if no work has started.
- Mid-Execution: Partial refund, with charges deducted for work completed or resources allocated.
Post-Completion: Refunds are generally not provided once the service is fully delivered, except in cases where services were not performed as per the agreement.
Process for Requesting Refunds or Cancellations
- Submit a written request to our support team at support@hello intech.com.
- Include your invoice number, service details, and reason for the refund or cancellation.
- Our team will review your request and respond within 5–7 business days.
If approved, refunds will be processed through the original payment method within 7–10 business days, depending on the banking or payment system.
Exceptions
- Services delivered according to the agreed specifications are generally non-refundable.
- Third-party products, subscriptions, or software purchased on behalf of the client may be subject to separate refund policies from the respective providers.
- Any dispute regarding refunds or cancellations will be addressed in accordance with applicable Indian laws.
Limitation of Liability
While we strive for client satisfaction, Hello InTech is not liable for indirect, incidental, or consequential losses arising from refunds or cancellations. Our responsibility is limited to the value of the service provided or agreed upon, as outlined in the service agreement.
Policy Updates
This Refund & Cancellation Policy may be updated periodically to reflect changes in business operations, service offerings, or legal requirements. Updated policies will be posted on this page, and continued use of our services constitutes acceptance of the latest version.
Contact Us
For any questions, requests, or clarifications regarding refunds or cancellations, please contact our support team:
Email: hello@hellointech.com
Phone: 99 62 39 39 39
Address:
No.17B, 1st Floor,
2nd Cross Main Road,
SIDCO Industrial Estate,
Ambattur, Chennai – 600098,
Tamil Nadu, India
We aim to respond to all inquiries promptly and address any concerns transparently and professionally.