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What are the compliance considerations for website maintenance in India?

Data Privacy Compliance (DPDP Act)

  • Regularly update consent banners and privacy policies to reflect how data is used.
  • Ensure proper logging and secure storage of user consent and data preferences.
  • Avoid storing sensitive personal data like Aadhaar, financial information, or passwords unencrypted.
  • Comply with data minimization by reviewing and purging outdated or excessive data.
  • Maintain a process for users to access, correct, or delete their personal data as required by law.

Content and Legal Policy Updates

  • Keep Terms & Conditions, Disclaimers, and Return/Refund Policies current and visible.
  • Review website copy to ensure no misleading claims or outdated product information.
  • Any changes in GST, service taxes, or billing regulations should be reflected on invoices and pricing pages.
  • Ensure copyright symbols and trademarks are up-to-date and applied correctly.
  • Clearly state affiliations, partnerships, and third-party data sharing if applicable.

Security Protocols

  • Enforce SSL (HTTPS) on all pages, particularly those involving data collection or transactions.
  • Update plugins and CMS platforms regularly to prevent breaches through known exploits.
  • Set and test disaster recovery protocols as per business continuity standards.
  • Ensure compliance with PCI-DSS for sites accepting online payments via cards.
  • Run regular vulnerability scans to comply with internal and client-mandated audits.

Accessibility and Inclusivity

  • Ensure websites comply with WCAG 2.1 (Web Content Accessibility Guidelines) for inclusive design.
  • Provide screen reader-friendly layouts, keyboard navigation, and proper alt text for media.
  • Maintain logical header hierarchies and visible focus indicators for users with disabilities.
  • Use accessible forms with clear labels, validation, and error notifications.
  • Include language options and regional accessibility if serving diverse Indian user bases.

Data Retention and Audit Trails

  • Maintain audit logs of user activity, backend changes, and security events.
  • Backups must be encrypted and stored in compliant data centers within India (where required).
  • Retain transactional and communication records per Indian corporate laws and tax norms.
  • Create versioned records of policy changes, content edits, and critical plugin updates.
  • Be prepared to furnish audit trails during inspections or customer complaints.

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