
What are the compliance considerations for website maintenance in India?
Data Privacy Compliance (DPDP Act)
- Regularly update consent banners and privacy policies to reflect how data is used.
- Ensure proper logging and secure storage of user consent and data preferences.
- Avoid storing sensitive personal data like Aadhaar, financial information, or passwords unencrypted.
- Comply with data minimization by reviewing and purging outdated or excessive data.
- Maintain a process for users to access, correct, or delete their personal data as required by law.
Content and Legal Policy Updates
- Keep Terms & Conditions, Disclaimers, and Return/Refund Policies current and visible.
- Review website copy to ensure no misleading claims or outdated product information.
- Any changes in GST, service taxes, or billing regulations should be reflected on invoices and pricing pages.
- Ensure copyright symbols and trademarks are up-to-date and applied correctly.
- Clearly state affiliations, partnerships, and third-party data sharing if applicable.
Security Protocols
- Enforce SSL (HTTPS) on all pages, particularly those involving data collection or transactions.
- Update plugins and CMS platforms regularly to prevent breaches through known exploits.
- Set and test disaster recovery protocols as per business continuity standards.
- Ensure compliance with PCI-DSS for sites accepting online payments via cards.
- Run regular vulnerability scans to comply with internal and client-mandated audits.
Accessibility and Inclusivity
- Ensure websites comply with WCAG 2.1 (Web Content Accessibility Guidelines) for inclusive design.
- Provide screen reader-friendly layouts, keyboard navigation, and proper alt text for media.
- Maintain logical header hierarchies and visible focus indicators for users with disabilities.
- Use accessible forms with clear labels, validation, and error notifications.
- Include language options and regional accessibility if serving diverse Indian user bases.
Data Retention and Audit Trails
- Maintain audit logs of user activity, backend changes, and security events.
- Backups must be encrypted and stored in compliant data centers within India (where required).
- Retain transactional and communication records per Indian corporate laws and tax norms.
- Create versioned records of policy changes, content edits, and critical plugin updates.
- Be prepared to furnish audit trails during inspections or customer complaints.