Cancellation & Refund Policy

This policy describes the general approach of Hello InTech regarding cancellation of services and refunds.

Because Hello InTech provides requirement-based digital and technology services, cancellation and refund eligibility may depend on the nature of the service, work already completed and the applicable project agreement.

1. Cancellation Request

Clients who wish to cancel a service or project should contact Hello InTech in writing using the official contact details provided on the website or in the applicable project communication.

2. Work Already Completed

Where work has already been performed, cancellation may not automatically result in a full refund.

The amount of work completed, resources used and costs incurred may be considered when evaluating a cancellation request.

3. Custom Projects

For custom development, design, software, website, application, integration or other project-based services, work may begin after requirements, scope and commercial terms have been agreed.

Cancellation terms for such projects may be governed by the applicable proposal, quotation, agreement or project documentation.

4. Digital Services

For services such as digital marketing, SEO, advertising management, IT support, consulting or other ongoing services, cancellation may be subject to the agreed service period and applicable terms.

5. Third-Party Costs

Payments made to third-party providers, platforms, hosting services, software providers, advertising platforms or other external services may be subject to the respective provider’s terms and may not be refundable by Hello InTech.

6. Refund Requests

Where a refund is applicable, the client may be required to provide relevant transaction or project details to process the request.

Approved refunds will be processed using an appropriate payment method and within a reasonable processing period.

7. Non-Refundable Work

Where applicable, completed work, customized development, design work, consulting time, third-party expenses or other services already delivered may not be refundable.

The applicable project agreement will take precedence where specific cancellation or refund terms have been agreed.

8. Disputes

If a client has a concern regarding cancellation, service delivery or refund eligibility, they should contact Hello InTech so that the matter can be reviewed based on the applicable service terms and project records.

9. Policy Changes

Hello InTech may update this Cancellation & Refund Policy when its services, processes or business requirements change.

10. Contact

For cancellation or refund-related enquiries:

Hello InTech
Email: [Email Address]
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
Office: [Office Address]