The client managed technicians visiting customer locations for installation, maintenance and service requests.

Coordinating appointments, assigning technicians, checking job progress and collecting completion updates required frequent calls and manual follow-ups between the office and field teams.

Hello InTech created a field-service management platform where service requests can be registered, assigned and tracked through defined stages.

Technicians can receive job information and update service status, while the office team can monitor assignments, pending requests and completed work through a centralised dashboard.